Check the application server service
1. While still logged in to Planon application server browse to the following location:
...\Server\wildfly-*\standalone\log
2. Open the file named ‘Server.log’.
 | Check whether the “Expected” and the “Actual” Planon versions match. You can find this information in the server.log file, by looking for the word Expected. Software buildnumber of installed application: 38.0.0.2-1 Software buildnumber recorded in database: 38.0.0.0-121 |
| | Check for this line: Determined runmode NORMAL_MODE, reason: Database is up to date. • In most customer environments, the application server service takes approximately two minutes to start. • In some environments, notably where virus checking software is enabled, the application server service can take as long as ten minutes to start. |