Troubleshooting
For troubleshooting the integration from Planon to SAP, the following events will be logged:
Planon to SAP
1. For architectural objects on insert -> Status change and mandatory fields on Property (Building, Land and/or Site):
◦ External BO link is created for all sub-Architectural Objects if created:
- Sub-Property
- Floors
- Spaces
◦ Outbound message is logged to show the insert message.
- Hierarchy of Property, Floors, Spaces and relevant fields
2. For architectural objects on update -> Update of fields on Architectural objects:
◦ Outbound message is logged to show the update message
3. For rentable objects and architecture object usage on insert -> Status change and mandatory fields on Rentable Unit (Internal or External), with sub-RU Usage or linked Space Usages:
◦ External BO link is created for Rentable Units
- UsrRentToUnitExternal
- UsrRentToUnitInternal
◦ Outbound message is logged to show the insert message
- Hierarchy of Rentable Unit with RU Usage (s) or SpaceUsages (s) and relevant fields
4. For rentable objects and architecture object usage on update -> Update of fields on Rentable Objects and Architecture Object Usage:
◦ Outbound message is logged to show the update message
Consumption of SAP data
For troubleshooting the consumption of SAP data, check:
• Scheduled tasks:
◦ Status = Active
◦ When was the last run
◦ When is the next run
• Transformed inbound raw messages
• Failed inbound raw messages
• Processed inbound messages
• Failed inbound messages