Requesting materials
If you need additional materials for your job, but they are not available in your mobile store, you can request the materials:
• Tap the Request materials button at the top right corner:
• In the search bar, start typing (part of) a search term in the search field to trigger a search action. Supported search terms are: product code / name, model type, brand, stock item code / name.
• If applicable, you can also use the QR code of the part / item you want to replace, by tapping the QR code icon and start scanning.
If the product is listed in the search results:
• Tap the relevant product and specify the quantity.
• If the requested product is on stock in one of the stores that can supply to the job's location, you can reserve it by selecting the relevant store(s):
• Tap Add.
• In the main screen, select a relevant job status for the current job (Temporary fix, Discontinue).
• Go to > on the app to check if the product is ready to be picked up. You may need to tap the Refresh button to update the screen.
• If this is the case, pick up the requested materials at the selected store(s) and sign for receipt.
• Proceed with the job.
 | In the Materials pop-up, the materials are now listed under Used materials. You can edit the quantities of materials to the actual use. These are sent to the back-office on ending the job. |
If a product is not listed in the search results, you can request it, as a new item:
• Tap the Request new item button.
• Enter the relevant details in the Description, Quantity, Unit and Comment fields.
| | If configured, the Price excl. VAT / tax field may also be available. It is intended for the cost registration of materials that do not come from the product catalog nor from stock, but that you had to purchase separately. |
• Tap Save.
| | If you request materials on the job, you may not be able to complete the job. You can only stop working by selecting the Temporary fix or Discontinue action. The job is sent to the back-office. |