When you are working on an assigned job, you may find a new issue you want to report to the back-office. This issue does not have to be related to your current job list. In that case, you can add a new service request via the Planon AppSuite - Service requests module.

If you have internet connection, you can choose to either add a basic service request or an advanced service request. If you do not have internet connection on the current job and your AppSuite configuration supports working offline, you will be able to submit basic service requests only. The basic service requests are saved on your device until you are online again and are subsequently sent to the back-office.