Monitoring and processing AppSuite synchronization issues
Any issues that may occur during the synchronization between the AppSuite app (field engineers) and Planon ProCenter Web client (the back-office) can be monitored and processed via the Background actions TSI.
Synchronization between Planon AppSuite and Planon ProCenter takes place as a background action. All transactions on the app that need to be sent to the back-office are channeled via the app's outbox on the mobile device to the AppSuite inbox in Background actions. If synchronization fails for some of these actions, they will be listed as completed with errors and they can be queued for a retry.
Examples of synchronization problems are:
• Authorization issues: field engineers may not have the correct access rights.
• Validation issues: mandatory fields that are not populated.
• Configuration issues: status transitions were incorrectly configured.
 | For more information on working with background actions, see the > user documentation. |
| | The > replaces the Planon Error gadget and the AppSuite logs TSI. |