A requestor in The Hague, the Netherlands, submits a complaint to the central service desk in New York. In The Hague it is 25 January 2007, 13:00 h (UTC +1). In New York it is 25 January 2007, 07:00 h (UTC -5).

The service desk employee in New York assigns a priority of 4 hours to solving this complaint. Subsequently, Planon ProCenter will convert the completion date and time entered by the New York service desk employee to the time zone in which the property of the requestor is located. The Requested completion date field in the relevant TSI of the requestor will display: Thursday, January 25, 17:00.