You can onboard users to the Planon Live app by providing them with a URL that gives access to the app. This URL or 'deep link' can be sent via an e-mail or text message to the relevant users.

If these users do not have the Planon Live app yet, clicking the link will take them directly to the Planon Live app in the App store or Google Play store.

If the Planon Live app is already installed, it will be opened.

It is also possible to guide users directly to the right app module by giving them a deep link which includes the module's system name. See Creating deep link URLs to access the Planon Live app for more information.

Besides directing Live app users to a specific Planon Live app module, you can also use deep link URLs to direct them to a Self-Service (PSS) form. The app users will be able to access this form from their mobile device via the deep link URL sent to them via an email or chat / text message, or other method. This is only possible if this deep link includes a URL parameter that contains either a relative or an absolute path to the form.

Examples of deep links to Self-Service forms (the italicized parts in the example are the URLs pointing to the form):

You can use the above examples to create deep links that point to Self-Service forms in your specific Planon configuration.