Searching in Self-Service
In Self-Service, end users can search for information in various ways. The configuration of search actions is done in Web Configuration .
• Auto-suggest: enables users to find and select a value by providing a list of possible results based on matching characters typed by the user.
Warning | You cannot search if a mandatory field is left empty. |
• Pop-up and auto-suggest: enables users to search either by selecting an entry from a pop-up or selecting a suggestion from the auto-suggest directly.
• Drop-down: Users can select the search criteria from a drop-down list.
• Free text field: Users can type search criteria in a free text field.
Note | If the setting Split search string is set to Yes in a Search block, users can enter search criteria that include multiple search terms in random order. For more information on the field, see Web Configurations > Search block. |
Warning | Important: click the Search button again to see the search results when you change the search criteria. |