Core TSIs : Event Connector : Working with... : Message processing : Reprocessing stuck messages
Reprocessing stuck messages
When Planon is restarted all queued messages are lost and cannot be processed.
If you want messages to be processed, they must be put on the queue again.
To queue and process messages again, click the Recreate action, which will ensure that these so-called stuck messages are put back on the queue again.
The action is available on the Queued messages step. Triggering this action first shows a warning message. When proceeding, this will remove all selected messages and put them back on the queue again.
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It is possible to recreate ALL messages, but this can lead to an error if the message that is selected for recreation is already being processed. We recommend, therefore, to only do this for messages that are on the queue for a longer period of time.