Service providers : Customer Budgets : Concepts : Service agreement services
Service agreement services
When defining your internal organization in Planon, you start by setting up a comprehensive service catalog, with all the services on offer. In Planon, these are called service agreement services or SA services.
Services can be linked to a contract via a contract line, a service agreement or one of its subtypes.
Services can be linked to planned maintenance via activity definitions of all types, for example to a Contract activity definition or Survey activity definition. To establish the link, you can configure a Service agreement service reference field on the layout of the relevant type of activity definition.
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For more information about working with activity definitions in planned maintenance, see the topics about activity definitions in the Planned maintenance user documentation.