Communication logs fields
Field
Description
Code
Enter a unique code for the communication log.
Description
Enter a relevant description to briefly describe the communication log.
Action
When a communication log is created by an alert or a form (via the Log to communication log field), the value in this field will reflect this accordingly:
Form generated
Alert generated
Start date-time
Specify the start date and time of the communication log.
End date-time
Specify the end date and time of the communication log.
Responsible contact (Addresses)
Specify an address.
Responsible person (Personnel)
Specify a person responsible for the communication.
Version
Specify a version number.
Document reference
Browse and upload the file that you want to add as a reference document (if any).
Document (secure)
Select a secure document (if any).
URL
Specify a URL if the information you want to add is available on a website.
Image
Select an image for reference related to the order.
Mail merge document
This read-only field shows the contents of the sent mail merge document.
* 
This field must be added to the communication logs layout in order to save forms as files to the communication logs.
Communication owner
Enter any communication in the text box.
Communication reader
In the comments box, the reader can enter communication related to the order.