Sensor system connector is in status ‘Immeasurable’
The Sensor system connector describes the direct communication with the external sensor system or Planon IoT.
Description
If the Sensor system connector is malfunctioning, the data engine will set its status to ‘Immeasurable’.
The monitoring mode of the connector is automatically switched on if the connector is in the Immeasurable status. Information about the issue is displayed in > . You can also enable monitoring manually.
Cause
If the sensor system connector is put on ‘Immeasurable’ by the Planon system, it means that communication with the related sensor system is no longer possible.
First check the error message in the Connector's event log (at Configurations & logging), maybe it already points to the reason of the malfunctioning.
Possibly, the Planon web server ‘Tomcat’ log (home page) can provide more information about the exact cause of the Connector being Immeasurable.
Solution
1. Check Data Engine (Planon processing system)
Where: AWM/Sensor management - Data engine
◦ Make sure that data engine is running
◦ Check the Last response date-time field. The value should be updated with the current UTC time every 10 minutes.
◦ If this is not the case, please contact Planon Support.
2. Check related connector app
Where: AppCenter
◦ Check if related connector app status is Active.
◦ Check if connector app settings are configured properly (see specific app documentation for more information).
 | Beware, app settings can be also added to the connector directly on the Settings tab (see Connector fields). For a description of the Connector app related settings, please see the corresponding app User's Guide available in the marketplace. |
◦ Check if The connector app license is valid and not expired - If not: update the connector app settings if possible, or contact Planon Support.