Data engine stopped working
The data engine represents all the communication with the sensoring system and processing the data received.
Description
The data engine Last response date-time field should be updated every 10 minutes (date-time value is in UTC timezone). If the field is empty or not updated in time, the AWM data engine is malfunctioning.
Cause
This is a very rare situation, probably the system has run out of memory because of a very large load of data to process. Maybe the Planon ‘WildFly’ log (home page) can give more information about the exact cause of stopping.
Solution
First check if the user AWMDATAENGINEADMIN is available and has ‘full functionality’ function profile.
If this looks good, go to > > and restart the Planon instance.
Make sure that no users are still active in the Planon application.
A restart can take 10–20 minutes, during this time, the Planon application is not available.