Resetting the Supervisor password
In the event of forgetting or losing it, on-premise customers can reset the Supervisor password.
 | For Cloud customers, this feature is currently not available. To reset the supervisor password for Cloud, please contact Planon Support. |
Proceed as follows to reset the password of the Supervisor/Application manager.
Procedure
1. To reset the supervisor password, the following bundle should be installed first: com.planonsoftware.passwordreset.jar
2. This bundle is located in the following location:
..\related_components\manual_installation_resources\tools\PasswordReset
3. Create a file named password_reset.txt (UTF-8) in Tanuki/bin directory (start-up directory of the application server.)
The file should contain a single line:
<username> = <newpassword>
Example: Supervisor=secret
The file should contain a single line:
<username> = <newpassword>
Example: Supervisor=secret
4. Copy the bundle com.planonsoftware.passwordreset.jar to the following location:
...\Server\wildfly-*\standalone\bundles\planon.
The bundle will be automatically installed. It reads the text file on start and resets the password.
The password_reset.txt is deleted and a password_reset.log is created containing log information whether or not the resetting was successful.
...\Server\wildfly-*\standalone\bundles\planon.
The bundle will be automatically installed. It reads the text file on start and resets the password.
The password_reset.txt is deleted and a password_reset.log is created containing log information whether or not the resetting was successful.
5. To uninstall the bundle:
Remove com.planonsoftware.passwordreset.jar.
 | If the password of the user is of the type that expires, the new password will expire in a day. If the start date of the user is after the current date, the start date is set to current date. If the end date is before current date + 7 days, the end date is set to current date + 7 days. |