Setting / resetting a password
As an administrator, you can (re)set a user password in case the user has forgotten the password or it has expired or for any other reason.
 | You must use authorization to prevent the users from resetting the password of other users. |
Procedure
1. Go to > .
2. Select the user for which you want to reset the password.
3. On the action panel, click Set password. The Enter values dialog box appears.
4. The Password field is already populated with a new password generated by the system.
 | You can also overrule the default generated password. |
5. In the Force change on login field, if you select Yes, the user will be forced to change the password on logging in.
If No is selected, the user is allowed to use the 'system generated' password or the password provided by the administrator.
| | • For user accounts whose password never expires, the Force change password feature is not available. • The new password should be communicated immediately to the relevant user, because after the OK button is clicked the password is encrypted and cannot be retrieved anymore. |
6. In the Send email field, select Yes if you want to notify the user about a reset password by email.
This email can only be sent if:
◦ a mail merge template has been configured for the email that should be sent to the user, at > .
| | See Reports for more information on creating mail merge templates for user reports. |
◦ this mail merge template is selected in the relevant language fields of the Reset password report setting in > .
◦ the user's email address is entered in the Contact's email address field at the > step.
◦ a language has been specified for the user in the Planon ProCenter Language field at > .